Please take note that we do not use WhatsApp for support.
To be more precise and efficient with our support system, a support team is in place to handle your package and service questions .
FOR QUESTIONS ABOUT OUR SERVICES:
Please use the search in our Knowledge Base to find answers. If you can’t find the answer there, please leave a comment inside the “Leave A Comment” box at the bottom of the Knowledge Base page, and we will respond. SEE THE COMMENT BOX BELOW. or eMail – myrushpack@gmail.com, call or TEXT to 767-245-9992.
FOR QUESTIONS ABOUT YOUR PACKAGES:
If you want to know the details about a package that is either on its way to the warehouse or is already delivered at the warehouse, PLEASE ENSURE THAT THIS PACKAGE IS ALREADY PRE-ALERTED BEFORE INQUIRING ABOUT IT.
To Pre-Alert please see image below!
After pre-alerting the package, you may proceed to the DASHBOARD of your account to find the exact item. You can now ask about the item using the messaging section at the bottom of that page.
Follow this diagram to find your packages!
In the diagram below, you will see that the status of your package can be found at the top of the page of that item!
After opening the selected package you will scroll down to find the message box as shown below
Final Notes
This system was setup to ensure that things are kept organized and will hence cut down support time since all details will already be available to our helpdesk team.
