Thank you for being a customer. 

We take what we do in this business seriously!

Please read the following procedures and functions below which explains how we do what we do.
If you still have questions do not hesitate to reach out by leaving a comment below, eMail – myrushpack@gmail.com, call or TEXT to 767-245-9992.

First, we do things differently from others, however, ordering and shipping with us is supposed to be as easy as 123! The process ONLY becomes complicated when you do otherwise. 

(1) Order a package
(2) You MUST pre-alert that package when it is shipped by the vendor –  The warehouse has implemented a $1-00 USD charge on items entering the warehouse without pre-alerts.
(3) We receive your package then have it  prepared for shipping and delivery to you quickly and hassle-free – for free!

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To be more precise and efficient with our support system, a support team is in place to handle your package and service questions .

FOR QUESTIONS ABOUT OUR SERVICES:

Please use the search in our Knowledge Base to find answers. If you can’t find the answer there, please leave a comment inside the “Leave A Comment” box at the bottom of the Knowledge Base page, and we will respond. SEE THE COMMENT BOX BELOW. or eMail – myrushpack@gmail.com, call or TEXT to 767-245-9992.

FOR QUESTIONS ABOUT YOUR PACKAGES:

If you want to know the details about a package that is either on its way to the warehouse or is already delivered at the warehouse, PLEASE ENSURE THAT THIS PACKAGE IS ALREADY PRE-ALERTED BEFORE INQUIRING ABOUT IT.

To Pre-Alert please see image below!

After pre-alerting the package, you may proceed to the DASHBOARD of your account to find the exact item. You can now ask about the item using the messaging section at the bottom of that page.

Follow this diagram to find your packages!

In the diagram below, you will see that the status of your package can be found at the top of the page of that item!

After opening the selected package you will scroll down to find the message box as shown below

Final Notes
This system was setup to ensure that things are kept organized and will hence cut down support time since all details will already be available to our helpdesk team.

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We are NOT a general cargo forwarding company for large and heavy and dangerous/flammable items.

As stated on our website, we provide a PREMIUM service – focused on people who shop online for personal or business items but want them to arrive in Dominica without disappointments.

We consider our services premium because we operate in a quicker and more reliable manner than other package forwarders you’ve used.

We collaborate with the authorities for smooth transactions.

We specialize in getting your items to you, on time by working closely with you and our agents during the shipping process to be sure you can have your urgent shipments available on-time. 

If you still have questions do not hesitate to reach out by leaving a comment below, eMail – myrushpack@gmail.com, call or TEXT to 767-245-9992.

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